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All-in-One Sleeping Mask
What does Peppy Co All-in-One Sleeping Mask do?

Sooth - calms the appearance of aggravated skin with its powerful soothing and anti-inflammatory properties.

Balance - balances the most stressed and sensitive of skins. Works to redefine delicate lines, moisturize, and improve the overall texture of the skin.

Hydrate - restores skin's moisture and provides long-lasting hydration, giving skin a plumper, firmer, and more radiant appearance.

Protect - slows the rate of free-radical damage and protects the skin from environmental stresses.

How often should I use this product?

For optimal results use mask 2-3 times per week.

How do I apply this product?

Cleanse face to remove dirt and oil, rinse and pat dry. Scoop out product with the spatula provided. Massage mask evenly to face avoiding eye area. Leave on overnight. Wash face in the morning, apply SPF rated day cream. Check out our how to video on our home page.

Do I need to let it ‘dry’ or ‘rinse off’?

Our formula is designed so you do not have to wait for the mask to dry or rinse. Just apply it and go off to a restful sleep.

I have sensitive skin. Can I use this product?

Yes, our mask is formulated with sensitive skins in mind. However, we recommend patch testing 48 hours before use to rule out any allergic reaction to a specific ingredient in the formula. If irritation occurs, discontinue use.

Does this product treat acne?

Our product has powerful soothing, anti-inflammatory and balancing ingredients which can help with the appearance of aggravated and problematic skin. Incorporating our mask into your skincare routine may be helpful in making your skin look better, but our mask will not cure acne alone.

Where is the product made?

Peppy Co is an Australian owned company and our product is formulated and manufactured in Australia. Ingredients for our product are also sourced from Australia, in fact we use some of Australian native ingredients and they cannot be sourced anywhere but from Australia.

Is your product tested on animals?

Peppy Co products are not and will never be tested on animals. We are 100% cruelty free!

Does your product contain any animal components or by-products?

Our product is vegan friendly and is free of any animal components and by-product.

What are the ingredients?

Aloe Barbadensis (Aloe Vera) Leaf Juice**, Glycerin (Vegetable), Cetearyl Alcohol, Vitis Vinifera (Grape) Seed Oil, Helianthus Annuus (Sunflower) Seed Oil, Coco-Caprylate, Polysorbate 20, Zinc Oxide, Butyrospermum Parkii (Shea Butter)**, Simmondsia Chinensis (Jojoba) Seed Oil, Kaolin (Australian Clay), Phenethyl Alcohol, Calendula Officinalis (Pot Marigold) Extract, Chamomilla Recutita (Matricaria) Flower Extract, Centipeda Cunninghamii (Old Man’s Weed) Extract, Vitis Vinifera (Grape) Skin Extract, Allantoin, Bisabolol, Panthenol (Pro Vitamin B5), Tocopherol (Vitamin E), Algin, Xanthan Gum, Methyl Gluceth-20, Caprylyl Glycol, Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract**, Hibiscus Sabdariffa (Rosella) Flower Extract**, Citrus Sinensis (Sweet Orange) Peel Oil, Lavandula Angustifolia (Lavander) Essential Oil, Quartz, Sodium Hyaluronate, Cl 77491 (Iron Oxides), Coumarin, Limonene, Linalool. **Organic.

Can I use your product if pregnant?

Our formula is natural and does not contain any harmful chemicals that can harm you or your baby. However, we do recommend seeking your doctors advice if unsure. The full list of ingredients is listed above.

I have eczema / rosacea. Can I still use the mask?

Our mask does not contain any ingredients that might trigger eczema or rosacea, in fact it contains ingredients that can help with the treatment of it, such as native Australian old man’s weed, zinc oxide, calendula and chamomile. However, as everybody is different we suggest that you check with your doctor if you are sensitive to any of the ingredients and if this will be an adequate skincare product for you.

What does the All-in-One Sleeping Mask smell like?

All-in-One Sleeping Mask does not use any artificial fragrances, our smell is derived from a subtle scent of lavender and orange. Our formula is rich in natural ingredients which may also give their input in the overall smell. Whereas we do not smell like Chanel, we can reassure you that our lovely natural scent won’t cost your skin or our mother Earth.

LED Light Therapy Mask
What is the LED Light Therapy Mask?

Led Facial Mask uses colour light therapy (UV Free) in specific wavelengths to treat the skin for different skincare benefits. Our mask has 3 lights, blue, red, yellow

How does LED Light Therapy work?

It works by emitting infrared lights causing heat in different wavelengths/spectrums, which have different skincare benefits.

Blue Light - can effectively eliminate p-acne causing bacteria from the root, improve the environment inside the pores, and restrain the bacteria deep in the skin, and is great for breaking the acne cycle.

Red Light - increases hydration from the inside out, has the firming effect to eliminate wrinkles and revitalise the skin, promote production of Collagen and Elastin fibres, great for preventing ageing and repair.

Yellow Light - promotes the alternating function of cell oxygen, improves microcirculation, dilutes pigment, reduces skin roughness, and poor circulation.

Is it safe?

Yes, LED light therapy is the only aesthetic device that has no contra-indications of any kind. LED lights are eco-friendly and clean light sources that virtually do not lead to any UVA or UVB radiations and is not a laser. It is suitable for all skin types, colours and conditions.

Does it hurt?

No, LED light therapy is non-invasive, and is painless when used as intended.

Do I need to wear eye protection?

The LED light therapy mask comes with eye wear installed in the device. The light can be bright, therefore we recommend that you always close your eyes during each treatment and relax.

How long will it take before I start seeing results?

Most customers begin to notice a reduction of acne, and an improvement in their skin after just 3-4 treatment, with complete results after 12 treatments. However, results vary from person to person.

How often do I need to use it?

For best results, use each setting of your LED Mask at least 3 times a week for the first 12 weeks (or until you're happy with your results). After that, top up your glow by taking 10 minutes for some LED time once or twice a week to maintain results. 

What should I expect from using my LED light mask?

Weeks 1-3 - the start of the skin rejuvenation process, your skin will start feeling more hydrated and glowing.

Weeks 4-8 - begin to notice effects of Collagen production, with your skin appearing firmer and hydrated.

Week 9 – 12 - experience a greater improvement of fine lines and wrinkles, reduction in acne with skin glowing, detoxified, and feeling more firm.

Week 12+ - By this time you should experience the complete results, to maintain results continued to use the mask 2-3 times a week.

Is it safe to use LED light therapy while pregnant or breastfeeding?

If you are pregnant or nursing women, please consult with your health care professional before use. There has not been enough research about the safety of LED Light therapy for pregnant or nursing women.

Who should not use the LED Light Therapy Mask?

Unfortunately, LED therapy is not for everyone. DO NOT use our mask if you: 

- Have Epilepsy 

- Have a thyroid disease

- Are pregnant or breastfeeding 

- Are undertaking treatments know to increase sun sensitivity - i.e. if you are using systemic sterioids or NSAIDs

- Have a pacemaker

If you are unsure, we recommend consulting with your healthcare professional beforehand. 

Does the LED light mask come with a warranty?

Yes, our LED light mask comes with a 12-month warranty.

How many nanometers does the LED Light mask carry?

Our LED Light Mask carries different nanometers depending upon the light used; 

Blue Light = 460-470nm 

Red Light = 620-630nm 

Yellow Light = 580-590nm

For a run down on the benefits of each wavelength, check out our blog post here! 

How many LED lights does the mask contain?

Our LED mask contains 32 LED Lights! But it’s pretty important to remember, its quality, not quantity that counts! It’s not the number of lights that will make a difference when it comes to LED, but rather the energy output (otherwise known as joules). Our LED Light mask’s 32 lights deliver 36-56 joules per cm2 in just 15 minutes!

How many Volts does the LED Light Mask use?

Our LED Light Mask uses 5 Volts. 

Is the LED Light Mask TGA approved?

Yep! Our LED Light Mask is TGA approved under the classification of Medical Device 1. 

Where is it manufactured?

Our LED Light Masks are designed and shipped from Australia, and manufactured by our friends in China.

Cleansing Egg
How should I use my Cleansing Egg?

Give your face a splash and wet the cleansing egg. Squeeze cleanser onto the egg  and turn that baby on. Rub the egg in small, gentle circular motions across your face for a deep cleanse, then rinse!

What is the difference between a Cleansing Egg and a sonic brush-based cleansing device?

Our cleansing egg is a far gentler alternative for deep cleansing your face! Our egg has silicon bristles which are super soft on the skin, so they won’t cause microtears on your skin's surface (which can occur with brush-based sonic devices!).

What is the difference between the bristles on the front of the egg and the back?

The front of our cleansing egg offers softer, slimmer silicone bristles for a softer, daily cleanse. Turn the egg around and you'll find thicker silicone bristles for light exfoliation and a deeper cleanse that you can use to dislodge a full face of glam! 

Does the Cleansing Egg come with a warranty?

Yep! We’ve got you covered with a 12-month warranty on all our Skin Tech. 

Day & Night Gentle Cleanser
How should I use the cleanser?

For a glow on the go, use our gentle cleanser morning and night! You only need a small amount to work into a lather, and massage gently onto damp skin. Give your face a rince, pat yourself dry and apply your fave moisturiser.  For best results, use with our sonic cleaning egg! 

I have sensitive skin. Can I use this product?

Sensitive skin peeps, we got you! Our skincare has been formulated with the most sensitive of skin types in mind. That being said, it’s always a good idea to complete a patch test 48 hours before use, to rule out any allergic reactions to a specific ingredient. If irritation occurs, discontinue use!

Where is the Cleanser made?

There’s a reason our products will leave your face as fresh as a beachy breeze… we’re inspired by the beautiful Gold Coast beaches we call home! Our Day & Night Gentle Cleanser is formulated and manufactured here in Australia. 

Is the product tested on animals?

Peppy Co products are not and will never be tested on animals. We are 100% cruelty free. 

Does this product contain any animal components or by-products?

Our Day & Night Gentle Cleanser is 100% vegan friendly! It is totally free of any animal components or by-products. 

What are the ingredients?

Aloe Barbadensis Leaf Juice*, Aqua (Water), Glycerin, Decyl Glucoside, Lauryl Glucoside, Coco Glucoside, Hamamelis Virginiana (Witch Hazel) Water*, Xanthan Gum, Gluconolactone, Cyamopsis Tetragonoloba Gum, Benzyl Alcohol, Calendula Officinalis (Calendula) Flower Extract*, Chamomila Recutita Flower Extract*, Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract, Potassium Sorbate, Alcohol, Sodium Benzoate, Salicylic Acid, Sorbic Acid, Calcium Gluconate.

Where does Peppy Co ship?

We ship worldwide.

How much does shipping cost?

It's free Australia wide for orders over $50.

How soon should I expect my order to arrive?

We ship Express Post in Australia.

Auspost Express Shipping (1-3 Business Days)

INTERNATIONAL

All our international orders are shipped tracked.

International Shipping Tracked (4-9 Business Days)

Express International Tracked (2-4 Business Days).

Will I have to pay import duties or taxes?

AUSTRALIA - All orders are dispatched from our Australian Warehouse so there will be no customs fees. 


INTERNATIONAL - Some countries may incur customs fees upon delivery. Unfortunately, Peppy Co takes no responsibility for these charges as they are decided and charged by your local customs office.

How do I track my order?

Your order can be tracked via the link in your shipping confirmation email. If you’re having trouble viewing this, please email us at help@peppyco.com.

Shipping of Pre-Orders?

For all preorders, please note that the 'dispatch by ....' date is a guide and the items are often shipped before this date.

If you order both available and preorder items, we will send you entire order when the final item arrives.If you wish to receive the available items first, please place 2 separate orders.

Returns and Refunds

If you receive a faulty or damaged product, you can return your order within 30 days of purchase for a speedy replacement.

Please note, 'change of mind' returns must be unopened and in the original packaging.

Send us an enquiry via our Contact Us page or email us at help@peppyco.com. So our customer service team can help you as fast as possible please include your order number, your full name, shipping address and reason for return/refund.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.

How does the money back guarantee work?

At Peppy Co, we embrace the power and convenience of online shopping, with limitless possibilities at your fingertips!

However we also understand that online shopping doesn’t allow you to touch, feel, smell and try a product before you’re completely satisfied that it is the one for you.

That's why we have a 100% Results or Money Back Guarantee, so that you can try our product first hand, even better than you would in-store!

In the unlikely event that you find that the product is not for your skin, or is incompatible with your skin simply email us at help@peppyco.com, you may be entitled to a refund by following the below steps:

 

1.Take a clear photo of your face before using our product.

2.Use our products exactly as instructed.

3.Take a clear photo after using product.

4.Send us your before and after photos, along with a photo of the used products within 30 days of receiving it.

5.Product/s must have been purchased from www.peppyco.com online store.

6.Items must be returned to us for a refund to the value paid.

7.Email us and we will provide you with the return address.

8.Send your item/s to the provided address within 7 days. The customer is responsible for return shipping charges.

9.We advise you use a traceable postage service as Peppy Co will not be responsible for parcels that do not reach our warehouse.

10.You will receive an email confirmation once your return has been processed.

You have 30 days from the date received, to submit a Money Back Guarantee application.

What payment options do you accept?

We accept Visa, MasterCard, PayPal and we currently offer Afterpay to all our Australian customers.

What is Afterpay?

Afterpay offers interest-free payment plans for your online purchases. Buy and receive what you want today and pay it off in four equal instalments fortnightly. Find out more by visiting the Afterpay website.

What are subscriptions?

We offer a subscriptions if you wish to receive a new set of our consumable products delivered to your door each month or your selected interval. The payment will be automatically deducted from your account and the product will be shipped once the payment is approved. You’re able to skip or pause payments, adjust the frequency or cancel anytime.

How do I add products to my current subscriptions?

Simply login to your account and navigate to the manage subscription page.

Can I change the frequency of my payments?

To change your frequency or products, you can log into your account on our website. If you’d like help please email help@peppyco.com or send us a message on social media and our specialists will be more than happy to assist you with this.

I am trying to login and it's saying my email is invalid?

In order to login to your account, you will first need to activate this after you have made your first order with us. When you create any order online, you will be prompted to create your account as you move through the checkout. After completing your purchase you will receive an email that will direct you to verify your account. Once completed, your account will be ready to use. If you are still receiving an invalid email error message when signing in, you may need to reset your password, check you are signing into the same region your account was made in or contact help@peppyco.com and our Customer Care team can assist you.

How do I cancel my recurring orders?

You can cancel anytime. Login in to your account or simply email help@peppyco.com and our Customer Care specialist will be more than happy to assist you with this.

How can I view previous orders?

You can login to your account at anytime to check on your order history and subscriptions history.

Shipping of Pre-Orders?

For all preorders, please note that the 'dispatch by ....' date is a guide and the items are often shipped before this date.

If you order both available and preorder items, we will send you entire order when the final item arrives.If you wish to receive the available items first, please place 2 separate orders.

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