Water Bottle Bag
FAQ
What can I store in the front and side pockets?
The front pockets are perfect for storing essentials like your phone, wallet, and keys, while the side compartments offer extra space for small items, making it an ideal companion for any adventure.
Can the bag be worn as a crossbody?
Absolutely! The adjustable crossbody strap provides a hands-free and comfortable carrying option, allowing you to tailor the fit to your preference.
What bottle sizes will fit inside?
Our Water Bottle Bags are designed to fit our 1-liter Water Bottle. For other brands, please check the dimensions of our water bottle bag for accuracy: 10cm (W) x 13cm (D) x 25cm (H).
Can I fit my phone in the front pocket?
Yes, the front pocket can accommodate the latest iPhone 16 Pro with a case. Most phone models fit comfortably in the large front pocket.
Is the strap adjustable for different lengths?
Yes, the crossbody strap is fully adjustable, allowing you to customise the length for your comfort and preferred style, whether you want to wear it over your shoulder or across your body.
Insulated Water Bottle
FAQ
Is the bottle leak-proof?
Yes, the bottle comes with a secure straw lid to prevent leaks, making it perfect for on-the-go use.
Is the bottle compatible with the water bottle bag?
Yes, our 1L Insulated Water Bottle fits perfectly with our Peppy Co water bottle bag, making it a stylish and sustainable hydration solution.
What material is the bottle made from?
The bottle is crafted from premium stainless steel, which is both durable and sustainable, offering long-lasting quality for your hydration needs.
Will the bottle fit securely in my car's drink holder?
Our 1-liter bottles are not compatible with standard car drink holders.
Are they insulated?
Yes, our water bottle is double-wall insulated, keeping your drinks at the ideal temperature all day long.
What’s the most effective way to clean it?
For longevity, we recommend hand washing as our bottles are not dishwasher safe; for a thorough clean of the mouthpiece, use the included straw cleaner.
Cosmetic Case
FAQ
Is the cosmetic case suitable for travel?
Yes, our Cosmetic Case is perfect for travel, offering easy access to your essentials while keeping them organised and secure.
Is the cosmetic case waterproof?
While the case is made from durable materials, it is not fully waterproof. However, the transparent design and secure zippers help protect your items from spills and splashes.
Can I fit full-sized beauty products in the case?
Yes, the spacious design accommodates a variety of full-sized beauty products, while the zippered pocket is perfect for smaller items like makeup brushes or travel-sized bottles.
How many compartments does the case have?
The case features two main compartments and a zippered pocket, allowing you to easily organize your beauty essentials.
How do I clean the case?
The transparent exterior can be easily wiped down with a damp cloth to keep it looking fresh and clean.
All-In-One Sleeping Mask
FAQ
What does Peppy Co All-in-One Sleeping Mask do?
Sooth - calms the appearance of aggravated skin with its powerful soothing and anti-inflammatory properties.
Balance - balances the most stressed and sensitive of skins. Works to redefine delicate lines, moisturize, and improve the overall texture of the skin.
Hydrate - restores skin's moisture and provides long-lasting hydration, giving skin a plumper, firmer, and more radiant appearance.
Protect - slows the rate of free-radical damage and protects the skin from environmental stresses.
How often should I use this product?
For optimal results use mask 2-3 times per week.
How do I apply this product?
Cleanse face to remove dirt and oil, rinse and pat dry. Scoop out product with the spatula provided. Massage mask evenly to face avoiding eye area. Leave on overnight. Wash face in the morning, apply SPF rated day cream. Check out our how to video on our home page.
Do I need to let it ‘dry’ or ‘rinse off’?
Our formula is designed so you do not have to wait for the mask to dry or rinse. Just apply it and go off to a restful sleep.
I have sensitive skin. Can I use this product?
Yes, our mask is formulated with sensitive skins in mind. However, we recommend patch testing 48 hours before use to rule out any allergic reaction to a specific ingredient in the formula. If irritation occurs, discontinue use.
Does this product treat acne?
Our product has powerful soothing, anti-inflammatory and balancing ingredients which can help with the appearance of aggravated and problematic skin. Incorporating our mask into your skincare routine may be helpful in making your skin look better, but our mask will not cure acne alone.
Can I use your product if pregnant?
Our formula is natural and does not contain any harmful chemicals that can harm you or your baby. However, we do recommend seeking your doctors advice if unsure. The full list of ingredients is listed above.
I have eczema / rosacea. Can I still use the mask?
Our mask does not contain any ingredients that might trigger eczema or rosacea, in fact it contains ingredients that can help with the treatment of it, such as native Australian old man’s weed, zinc oxide, calendula and chamomile. However, as everybody is different we suggest that you check with your doctor if you are sensitive to any of the ingredients and if this will be an adequate skincare product for you.
How All-in-One Sleeping Mask smells like?
All-in-One Sleeping Mask does not use any artificial fragrances, our smell is derived from a subtle scent of lavender and orange. Our formula is rich in natural ingredients which may also give their input in the overall smell. Whereas we do not smell like Chanel, we can reassure you that our lovely natural scent won’t cost your skin or our mother Earth.
Gentle Cleanser
FAQ
How should I use the cleanser?
For a glow on the go, use our gentle cleanser morning and night! You only need a small amount to work into a lather, and massage gently onto damp skin. Give your face a rince, pat yourself dry and apply your fave moisturiser.
I have sensitive skin. Can I use this product?
Sensitive skin peeps, we got you! Our skincare has been formulated with the most sensitive of skin types in mind. That being said, it’s always a good idea to complete a patch test 48 hours before use, to rule out any allergic reactions to a specific ingredient. If irritation occurs, discontinue use!
Where is the Cleanser made?
There’s a reason our products will leave your face as fresh as a beachy breeze… we’re inspired by the beautiful Gold Coast beaches we call home! Our Day & Night Gentle Cleanser is formulated and manufactured here in Australia.
Is the product tested on animals?
Peppy Co products are not and will never be tested on animals. We are 100% cruelty free.
C3 Serum
Faq
What does the C3 Serum do?
The C3 Serum helps reduce fine lines, wrinkles, sun damage, acne, and hyperpigmentation while boosting skin luminosity and hydration.
How do I use the C3 Serum?
Apply 1-2 pumps on a clean face, neck, and décolletage, morning and/or evening, before creams or sunscreen.
Is the C3 Serum suitable for all skin types?
Yes, it’s formulated to be effective for every skin type.
Is it vegan and cruelty-free?
Yes, the serum is vegan-friendly and contains sustainably sourced ingredients.
Shipping & Returns
FAQ
Where does Peppy Co ship?
We ship worldwide.
How much does shipping cost?
It's free Australia wide for orders over $68.
Returns and Refunds
If you receive a faulty or damaged product, you can return your order within 30 days of purchase for a speedy replacement. Please note, that returns must be unopened and in the original packaging.
Please be advised that we do not provide shipping labels or cover postage for 'change of mind' purchases.
Send us an enquiry via our Contact Us page or email us at help@peppyco.com. So our customer service team can help you as fast as possible please include your order number, your full name, shipping address and reason for return/refund.
We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons
How does the money back guarantee work?
At Peppy Co, we embrace the power and convenience of online shopping, with limitless possibilities at your fingertips!
However we also understand that online shopping doesn’t allow you to touch, feel, smell and try a product before you’re completely satisfied that it is the one for you.
That's why we have a 100% Results or Money Back Guarantee, so that you can try our product first hand, even better than you would in-store!
In the unlikely event that you find that the product is not for your skin, or is incompatible with your skin simply email us at help@peppyco.com, you may be entitled to a refund by following the below steps:
1.Take a clear photo of your face before using our product.
2.Use our products exactly as instructed.
3.Take a clear photo after using product.
4.Send us your before and after photos, along with a photo of the used products within 30 days of receiving it.
5.Product/s must have been purchased from www.peppyco.com online store.
6.Items must be returned to us for a refund to the value paid.
7.Email us and we will provide you with the return address.
8.Send your item/s to the provided address within 7 days. The customer is responsible for return shipping charges.
9.We advise you use a traceable postage service as Peppy Co will not be responsible for parcels that do not reach our warehouse.
10.You will receive an email confirmation once your return has been processed.
You have 30 days from the date received, to submit a Money Back Guarantee application.