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FAQ'S

Products

All-in-One Sleeping Mask

What does Peppy Co All-in-One Sleeping Mask do?

Sooth - calms the appearance of aggravated skin with its powerful soothing and anti-inflammatory properties.

Balance - balances the most stressed and sensitive of skins. Works to redefine delicate lines, moisturize, and improve the overall texture of the skin.

Hydrate - restores skin's moisture and provides long-lasting hydration, giving skin a plumper, firmer, and more radiant appearance.

Protect - slows the rate of free-radical damage and protects the skin from environmental stresses.

How often should I use this product?

For optimal results use mask 2-3 times per week.

How do I apply this product?

Cleanse face to remove dirt and oil, rinse and pat dry. Scoop out product with the spatula provided. Massage mask evenly to face avoiding eye area. Leave on overnight. Wash face in the morning, apply SPF rated day cream. Check out our how to video on our home page.

Do I need to let it ‘dry’ or ‘rinse off’?

Our formula is designed so you do not have to wait for the mask to dry or rinse. Just apply it and go off to a restful sleep.

I have sensitive skin. Can I use this product?

Yes, our mask is formulated with sensitive skins in mind. However, we recommend patch testing 48 hours before use to rule out any allergic reaction to a specific ingredient in the formula. If irritation occurs, discontinue use.

Does this product treat acne?

Our product has powerful soothing, anti-inflammatory and balancing ingredients which can help with the appearance of aggravated and problematic skin. Incorporating our mask into your skincare routine may be helpful in making your skin look better, but our mask will not cure acne alone.

Where is the product made?

Peppy Co is an Australian owned company and our product is formulated and manufactured in Australia. Ingredients for our product are also sourced from Australia, in fact we use some of Australian native ingredients and they cannot be sourced anywhere but from Australia.

Is your product tested on animals?

Peppy Co products are not and will never be tested on animals. We are 100% cruelty free!

Does your product contain any animal components or by-products?

Our product is vegan friendly and is free of any animal components and by-product.

What are the ingredients?

Aloe Barbadensis (Aloe Vera) Leaf Juice**, Glycerin (Vegetable), Cetearyl Alcohol, Vitis Vinifera (Grape) Seed Oil, Helianthus Annuus (Sunflower) Seed Oil, Coco-Caprylate, Polysorbate 20, Zinc Oxide, Butyrospermum Parkii (Shea Butter)**, Simmondsia Chinensis (Jojoba) Seed Oil, Kaolin (Australian Clay), Phenethyl Alcohol, Calendula Officinalis (Pot Marigold) Extract, Chamomilla Recutita (Matricaria) Flower Extract, Centipeda Cunninghamii (Old Man’s Weed) Extract, Vitis Vinifera (Grape) Skin Extract, Allantoin, Bisabolol, Panthenol (Pro Vitamin B5), Tocopherol (Vitamin E), Algin, Xanthan Gum, Methyl Gluceth-20, Caprylyl Glycol, Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract**, Hibiscus Sabdariffa (Rosella) Flower Extract**, Citrus Sinensis (Sweet Orange) Peel Oil, Lavandula Angustifolia (Lavander) Essential Oil, Quartz, Sodium Hyaluronate, Cl 77491 (Iron Oxides), Coumarin, Limonene, Linalool. **Organic.

Can I use your product if pregnant?

Our formula is natural and does not contain any harmful chemicals that can harm you or your baby. However, we do recommend seeking your doctors advice if unsure. The full list of ingredients is listed above.

I have eczema / rosacea. Can I still use the mask?

Our mask does not contain any ingredients that might trigger eczema or rosacea, in fact it contains ingredients that can help with the treatment of it, such as native Australian old man’s weed, zinc oxide, calendula and chamomile. However, as everybody is different we suggest that you check with your doctor if you are sensitive to any of the ingredients and if this will be an adequate skincare product for you.

How All-in-One Sleeping Mask smells like?

All-in-One Sleeping Mask does not use any artificial fragrances, our smell is derived from a subtle scent of lavender and orange. Our formula is rich in natural ingredients which may also give their input in the overall smell. Whereas we do not smell like Chanel, we can reassure you that our lovely natural scent won’t cost your skin or our mother Earth.

LED Light Therapy Mask

What is the LED Light Therapy Mask?

Led Facial Mask uses colour light therapy (UV Free) in specific wavelengths to treat the skin for different skincare benefits. Our mask has 3 lights, blue, red, yellow

How does LED Light Therapy work?

It works by emitting infrared lights causing heat in different wavelengths/spectrums, which have different skincare benefits.

Blue Light - can effectively eliminate p-acne causing bacteria from the root, improve the environment inside the pores, and restrain the bacteria deep in the skin, and is great for breaking the acne cycle.

Red Light - increases hydration from the inside out, has the firming effect to eliminate wrinkles and revitalise the skin, promote production of Collagen and Elastin fibres, great for preventing ageing and repair.

Yellow Light - promotes the alternating function of cell oxygen, improves microcirculation, dilutes pigment, reduces skin roughness, and poor circulation.

Is it safe?

Yes, LED light therapy is the only aesthetic device that has no contra-indications of any kind. LED lights are eco-friendly and clean light sources that virtually do not lead to any UVA or UVB radiations and is not a laser. It is suitable for all skin types, colours and conditions.

Does it hurt?

No, LED light therapy is non-invasive, and is painless when used as intended.

Do I need to wear eye protection?

The LED light therapy mask comes with eye wear installed in the device. The light can be bright, therefore we recommend that you always close your eyes during each treatment and relax.

How long will it take before I start seeing results?

Most customers begin to notice a reduction of acne, and an improvement in their skin after just 3-4 treatment, with complete results after 12 treatments. However, results vary from person to person.

How often do I need to use it?

We recommend using your LED light therapy mask at least 3 times per week for the first 12 weeks or until satisfied with results, and finally 1-2 times per week to maintain your desired skin results.

What should I expect from using my LED light mask?

Weeks 1-3 - the start of the skin rejuvenation process, your skin will start feeling more hydrated and glowing.

Weeks 4-8 - begin to notice effects of Collagen production, with your skin appearing firmer and hydrated.

Week 9 – 12 - experience a greater improvement of fine lines and wrinkles, reduction in acne with skin glowing, detoxified, and feeling more firm.

Week 12+ - By this time you should experience the complete results, to maintain results continued to use the mask 2-3 times a week.

Is it safe to use LED light therapy while pregnant or breastfeeding?

If you are pregnant or nursing women, please consult with your health care professional before use. There has not been enough research about the safety of LED Light therapy for pregnant or nursing women.

Does the LED light mask come with a warranty?

Yes, our LED light mask comes with a 12-month warranty.

Payment Options

What payment options do you accept?

We accept Visa, MasterCard, PayPal and we currently offer Afterpay to all our Australian customers.

What is Afterpay?

Afterpay offers interest-free payment plans for your online purchases. Buy and receive what you want today and pay it off in four equal instalments fortnightly. Find out more by visiting the Afterpay website.

Shipping

Where does Peppy Co ship?

We ship worldwide.

How much does shipping cost?

It's free Australia wide for orders over $35.

How soon should I expect my order to arrive?

AUSTRALIA

We ship Express Post in Australia.

Auspost Express Shipping (1-3 Business Days)

INTERNATIONAL

All our international orders are shipped tracked.

International Shipping Tracked (4-9 Business Days)

Express International Tracked (2-4 Business Days).

Will I have to pay import duties or taxes?

AUSTRALIA - All orders are dispatched from our Australian Warehouse so there will be no customs fees. 


INTERNATIONAL - Some countries may incur customs fees upon delivery. Unfortunately, Peppy Co takes no responsibility for these charges as they are decided and charged by your local customs office.

How do I track my order?

Your order can be tracked via the link in your shipping confirmation email. If you’re having trouble viewing this, please email us at hello@peppyco.com.

Returns and Refunds

If you receive a faulty or damaged product, you can return your order within 30 days of purchase for a speedy replacement. Please note, that returns must be unopened and in the original packaging.

Send us an enquiry via our Contact Us page or email us at hello@peppyco.com. So our customer service team can help you as fast as possible please include your order number, your full name, shipping address and reason for return/refund.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.

30 DAY MONEY BACK GUARANTEE

How does the money back guarantee work?

At Peppy Co, we embrace the power and convenience of online shopping, with limitless possibilities at your fingertips!

However we also understand that online shopping doesn’t allow you to touch, feel, smell and try a product before you’re completely satisfied that it is the one for you.

That's why we have a 100% Results or Money Back Guarantee, so that you can try our product first hand, even better than you would in-store!

In the unlikely event that you find that the product is not for your skin, or is incompatible with your skin simply email us at hello@peppyco.com, you may be entitled to a refund by following the below steps:

 

1.Take a clear photo of your face before using our product.

2.Use our products exactly as instructed.

3.Take a clear photo after using product.

4.Send us your before and after photos, along with a photo of the used products within 30 days of receiving it.

5.Product/s must have been purchased from www.peppyco.com online store.

6.Items must be returned to us for a refund to the value paid.

7.Email us and we will provide you with the return address.

8.Send your item/s to the provided address within 7 days. The customer is responsible for return shipping charges.

9.We advise you use a traceable postage service as Peppy Co will not be responsible for parcels that do not reach our warehouse.

10.You will receive an email confirmation once your return has been processed.

You have 30 days from the date received, to submit a Money Back Guarantee application.